Security-First Architecture

Your sessions stay private. Period.

Managers get insights. Engineers keep their privacy. Admins never see individual conversations.

Every decision we make starts with one question:

How do we give managers insights without exposing engineers' sessions?

Sessions never exposed to admins

Admins and managers never see individual conversations. Transcripts are analyzed to extract patterns, but the content stays private.

Encrypted at every step

TLS 1.3 in transit. AES-256 at rest. Even if someone breached our servers, they'd get gibberish.

You see yours, they see trends

Engineers see their own data. Managers see team-wide trends. The boundary is clear and non-negotiable.

How it works

Data flows in. Insights flow out. Your sessions and conversations are never exposed to admins.

1

Local Processing

The desktop app captures sessions locally before sending to our servers.

2

Insight Extraction

Our AI analyzes transcripts to extract patterns and metrics, not content.

3

Aggregation Layer

Manager and executive views only show aggregated data, never individual sessions.

4

Retention Limits

Raw transcripts are automatically purged after processing. Only insights persist.

We can't read it either

Our systems are designed so that even Zaluno employees cannot access your raw transcripts. Not won't. Can't.

Compliance & Certifications

Regular Audits

Ongoing security assessments and penetration testing

GDPR

Full compliance with EU data protection regulations

CCPA

California Consumer Privacy Act compliant

Self-Hosted

Enterprise option for on-premise deployment

Security Practices

Authentication

SSO/SAML support, MFA enforcement, secure token management

Data Protection

AES-256 encryption at rest, TLS 1.3 in transit, regular backups

Infrastructure

Cloud hosting with enterprise-grade data centers, network isolation

Incident Response

24/7 monitoring, defined incident response procedures, regular drills

Access Control

Role-based access, audit logging, principle of least privilege

Vulnerability Management

Regular penetration testing, bug bounty program, automated scanning

Questions about security?

Our security team is happy to discuss our practices in detail. Schedule a security review or request our security documentation.

Contact Security Team